1. Are there refunds available for custom orders?
At Nuggets and Karats, we maintain a strict no-refund policy on all custom-made pieces. Since each item is a unique piece of art tailored to your specifications, we cannot offer refunds once the order is placed. We encourage you to carefully review your design choices during the consultation process to ensure you are completely satisfied before finalizing your order.

2. What makes Nuggets and Karats jewelry unique?
Every piece from Nuggets and Karats is handcrafted, making it a one-of-a-kind sculpture. We pride ourselves on creating personalized works of art that reflect your individual style and vision. Our commitment to quality craftsmanship ensures that each grill is made with the utmost care and attention to detail.

3. How long does it take to receive my custom piece?
The production timeline for our custom grills typically ranges from 1 to 2 months. This period encompasses the conceptualization stage, manufacturing, and shipping of your unique piece. We appreciate your patience as we work diligently to create your custom masterpiece.

4. What materials do you use for your grills?
We exclusively use 24-karat gold and high-quality 925 sterling silver for our metal components. Additionally, we offer a diverse selection of ethically sourced precious stones to enhance your custom design. For any specific material requests, please discuss them with us during your consultation.

5. How do I care for my custom jewelry?
To maintain the beauty of your custom grill, we recommend cleaning it gently with a soft cloth and avoiding exposure to harsh chemicals. Store your piece in a cool, dry place when not in wear, and consider having it professionally cleaned periodically to keep it looking its best.

6. Can I make changes to my order after it has been placed?
Once your order is finalized and production has begun, changes may not be possible due to the custom nature of the work. However, we encourage open communication during the consultation process to ensure that we are aligned with your vision before moving forward.

7. How can I contact customer support?
If you have further questions or need assistance, please reach out to our customer support team using the contact option located in the left menu of the app. We are here to help you with any inquiries you may have!

Feel free to reach out if you have any additional questions that aren't covered here. We’re excited to work with you and help bring your vision to life!